Add, manage or remove 24/7 concierge

When starting a new Silver, Platinum, Gold or Family Concierge membership, select the optional 24/7 concierge add-on before continuing to Stripe. Stripe itemizes the membership and add-on separately before payment.

If you already have an eligible membership, sign in and open Plans to add or remove 24/7 concierge. Adding it partway through a billing period can result in a prorated charge for the remaining time; removing it can result in an applicable credit calculated by Stripe. The add-on renews with your annual membership. A pending plan change must be resolved before you change 24/7 coverage.

Only the Family organizer can manage household billing and the add-on. Family members share the organizer's coverage and should ask the organizer to make changes. Standard concierge access remains included according to your plan even without the add-on.